1. Information We Collect

When you use our website, submit an enquiry, or place an order, we may collect the following information:

2. How We Use Your Information

• To process and fulfil your orders and distribute our product catalog.
• To respond to enquiries submitted via our Enquiry Form.
• To communicate shipping updates, order confirmations, and relevant product information.
• To improve the functionality and content of our website.
• To comply with legal obligations applicable under Indian law.
• To send promotional materials or catalogs, only with your consent.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Logistics partners — to fulfil and deliver your orders.
• Payment processors — to securely handle transactions (Shopify Payments or equivalent).
• Legal requirements — when required by Indian law or government authority.

4. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@autoflow.in.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law. Order records may be retained for up to 7 years for accounting and regulatory compliance.